Shipping policy

Shipping Policy

Processing Time

All orders are processed within 72 hours (3 business days) of purchase. Orders placed on weekends or holidays will be processed the next business day.

You'll receive a tracking number via email once your order has shipped so you can follow its journey to you.

Delivery Time

  • Standard Shipping: 6-12 business days

  • Preorder Shipping: 3 Weeks

Delivery times vary depending on your destination country. Most orders arrive within this timeframe, though occasional delays may occur due to customs processing or local postal services.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package using this number to see its current location and estimated delivery date.

Shipping Restrictions

Please note that we currently ship to select countries only. If your country is not available at checkout, we're working to expand our shipping options soon.

International Orders

For international shipments, please note:

  • Customs and import duties may apply depending on your country

  • You are responsible for any customs fees or import taxes

  • Delivery times may be longer for remote areas

Shipping Address

Please ensure your shipping address is correct before completing your purchase. We cannot redirect packages once they've been shipped. Orders shipped to incorrect addresses provided by the customer cannot be refunded or reshipped.

Lost or Stolen Packages

If your tracking shows your package was delivered but you haven't received it, please:

  • Check with neighbors or building management

  • Contact your local post office

  • Wait 24-48 hours as sometimes packages are marked delivered early

We're not responsible for packages marked as delivered by the carrier.

Questions?

If you have any questions about shipping, contact us at hello@ameloux.com and we'll be happy to help.